Why Replaceability Beats Feature Lists: The Real Dollars Behind Personalization Platforms, AI Integration, and Customer Experience Budgets
https://gravatar.com/personapleasantlyd80d741656
How Vendor Lock-in Can Turn a $500K Project into a $1.8M Drain The data suggests that the headline price of a personalization platform is only the start of the expense story. In practice, companies report spending 1