Voice AI can slip up when it misunderstands details or guesses without solid...

https://wiki-wire.win/index.php/Should_I_Let_Callers_Type_Numbers_with_Keypad_Instead_of_Speaking%3F

Voice AI can slip up when it misunderstands details or guesses without solid data, leading to wrong answers. A simple way to catch these errors? Use readbacks for critical info like order IDs—have the system repeat them aloud for confirmation