Voice AI can slip up by mishearing details or misunderstanding context, leading...

https://high-wiki.win/index.php/What_Should_Trigger_a_Human_Handoff_in_a_Voice_AI_Call%3F

Voice AI can slip up by mishearing details or misunderstanding context, leading to wrong answers that confuse customers. A practical way to catch errors early is using readbacks—like repeating order IDs aloud—so users can confirm before moving on