Voice AI can slip up and give wrong answers, but catching errors before they...

https://mag-wiki.win/index.php/Gartner_Says_91%25_Are_Pushed_to_Implement_AI_in_2026:_What_Should_I_Do_First%3F

Voice AI can slip up and give wrong answers, but catching errors before they reach customers is doable. A practical way is using readbacks for order IDs—have the system repeat the ID aloud to confirm it matches