Voice AI can mishear or misinterpret, leading to wrong answers that frustrate...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can mishear or misinterpret, leading to wrong answers that frustrate customers. A practical way to catch errors early is using “readbacks” — having the system repeat order IDs for confirmation before proceeding