After spending years in practice management, I’ve seen firsthand how the pressure on GP appointments can impact both clinical teams and patients
Patients now expect healthcare to be as easy as online banking. Through video consults and secure messaging, we have moved beyond the frustration of long phone queues
After nine years working in GP practice admin, I’ve seen firsthand how frustrating the traditional hurdles to accessing care can be—from phone queues to chasing specialist referrals
Patients now expect the NHS to mirror modern banking apps. Video consults mean no more taking half a day off for a five-minute chat. With secure messaging and mobile portals, we can finally avoid those endless morning phone queues
Having spent nine years in GP admin, I know how hard navigating healthcare can be. Today’s digital platforms are finally changing that, offering better access to specialists, clear health education, and consistent ongoing care
Here are two ways to frame this, keeping that authentic "ex-NHS admin" voice
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