Mobile AI voice agents replace IVR menus and chatbot dead ends with spoken,...

https://jaspersmasterinsights.opalvector.com/posts/how-do-i-test-an-ai-voice-agent-demo-beyond-the-happy-path

Mobile AI voice agents replace IVR menus and chatbot dead ends with spoken, on-the-go help. They handle routine requests and pass tricky cases to people. Gartner projected conversational AI would save contact centers $80B in labor costs in 2026.