Listen without rushing to fix things. Ask what would help, and offer a next...

https://wiki-fusion.win/index.php/What_If_the_Only_Time_We_Talk_Is_During_a_Crisis%3F

Listen without rushing to fix things. Ask what would help, and offer a next step: “Want me to sit with you while you call the clinic?” Set kind boundaries, too. Support can take more than one conversation, so keep checking in without taking over.