After testing AI customer service platforms for years, I’ve seen real...

https://getzowie.com/blog/which-ai-technologies-are-leading-in-customer-service-automation

After testing AI customer service platforms for years, I’ve seen real progress—and limits. In 2026, smart automation can handle up to 70% of routine tasks within a week, cutting costs from $3-$6 per interaction down to $0.25-$0.50