After testing AI customer service automation platforms across 5 industries in...

https://blogfreely.net/samuel-wang09/kustomer-iq-after-the-meta-ownership-change-should-i-worry

After testing AI customer service automation platforms across 5 industries in 2026, I found most tools help agents assist customers faster but rarely resolve issues alone. Teams hit about 65% automation in just one week, cutting repetitive tasks by half